Bookings, Cancellations & Refunds
Booking coaching sessions
Coaching sessions are confirmed once your appointment has been booked and, where applicable, payment has been received.
Rescheduling
If you need to reschedule your appointment, please provide at least 24 hours' notice whenever possible.
Appointments cancelled with sufficient notice can usually be rescheduled at no additional charge.
Late cancellations and missed appointments
Appointments cancelled with less than 24 hours' notice, or missed without notice, may be charged in full.
I understand that emergencies and unexpected circumstances can arise and that migraine and other health conditions can sometimes make advance notice difficult. Where possible, please let me know as soon as you can. I reserve the right to waive cancellation fees in exceptional circumstances.
Coaching packages
If you purchase a coaching package, sessions are intended to be used within the agreed coaching period unless otherwise arranged. Unused sessions are generally not refundable.
Refunds
If you have paid for an individual coaching session and choose to cancel more than 24 hours before your appointment, you may either:
reschedule your session, or
request a refund.
Refunds are generally not available once a coaching session has taken place or after a coaching package has commenced.
Group programs, workshops and retreats
Refund terms for group programs, workshops, or retreats will be provided at the time of registration, as these may vary depending on the program.
Contact me
If you have any questions about this Policy, please contact me by e-mail natanya@natanyacoaching.com